Guides/Troubleshooting

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This page exists to try to address all of the most frequently reported bugs in Super Animal Royale.

Game Crash[edit | edit source]

Log file[edit | edit source]

Press ⊞ Windows+R and paste, then press "OK"

If you have encountered a game crash or game-breaking bug, please be sure to find your log file first. This file can be found at the following path[1]:

  • Windows: %appdata%\..\LocalLow\Pixile Inc\Super Animal Royale\output_log.txt
  • Mac: ~/Library/Logs/Unity/Player.log

If you're on Windows, you can follow these steps:

  1. Press ⊞ Windows+R
  2. Copy %appdata%\..\LocalLow\Pixile Inc\Super Animal Royale and paste it in the box
  3. Press "OK"


Then, read the error message and refer to the below

Troubleshooting steps[edit | edit source]

  • Fatal error in gc
  • GetThreadContext failed
Getthreadcontextfailed.png
  • Solution: Add the game to the trusted list in your antivirus software. If it doesn't work, disable it or uninstall it.


  • D3D11: Failed to create RenderTexture (0 x 0 fmt 27 aa 1), error 0x80070057
  • Solution:
  1. Right click "Super Animal Royale" in your Steam Library
  2. Click "Properties"
  3. Click "Set launch options..."
  4. Paste -screen-width 1920 -screen-height 1080(You can adjust the numbers according to your resolution) and click "OK"
  5. Restart the game and reset the resolution, and delete the launch option following aforementioned steps


  • IndexOutOfRangeException: Array index is out of range. at UnityEngine.Display.RecreateDisplayList (System.IntPtr[] nativeDisplay) [0x00000] in <filename unknown>:0
Scaling.png
  • Solution:
  1. Open NVIDIA Control Panel
  2. Select "No scaling" in Select Display -> Adjust desktop size and position then click "Apply"[2]


  • InControlNative.dll caused an Access Violation (0xc0000005)
  • Solution: Delete InControlNative.dll in your game installation path
  • Location: <Game installation path>\Super Animal Royale_Data\Plugins\InControlNative.dll
  • Side effect: You might not be able to use your controller to play this game after deleting this file.


  • Initialize engine version: 2017.3.0f3 (a9f86dcd79df)
  • GfxDevice: creating device client; threaded=1
  • Crash!!!
  • Solution: Uninstall Citrix workspace or use another computer to play the game.

If this information doesn't solve your problems, please connect to #sar-bugs on SAR Discord to get help.

Only title bar is displayed[edit | edit source]

Only title bar is displayed and cannot be maximized.
  • Solution:
  1. Right click "Super Animal Royale" in your Steam Library
  2. Click "Properties"
  3. Click "Set launch options..."
  4. Paste -screen-width 1920 -screen-height 1080(You can adjust the numbers according to your resolution) and click "OK"
  5. Restart the game and reset the resolution, and delete the launch option following aforementioned steps

No audio in game[edit | edit source]

Possible resolution: Disable Asus Sonic Studio 3[3]

Not logged into Steam[edit | edit source]

Notloggedin.png
  • Solution:
  • Launch the game in Steam
  • Restart Steam, then restart the game
  • If you're using Mac, and previous steps haven't solved your problem:
Press G and paste, then press "Go"
  1. Open Finder
  2. Press ⇧ Shift- Command-G
  3. Paste ~/Library/Application support/Steam/Steam.AppBundle/Steam/Contents/MacOS/package/ and press "Go"
  4. Rename the "tmp" folder to "tmp~"
  5. Restart Steam, then restart the game

Network Issues[edit | edit source]

Matchmaking failed.png
Lobby unable to join.png

Including but not limited to:

  • Matchmaking failed: Cannot connect to destination host
  • Matchmaking failed: Received no data in response
  • Matchmaking failed: Request timeout
  • Matchmaking failed: Servers are not active
  • Cannot matchmake, missing player info.
  • Disconnected: Failed to establish connection - no response from remote host
  • Error: Lobby was unable to join a match.
  • Error: Discord lobby was unable to join a match.
  • Error: Discord lobby matchmaking failed.

Troubleshooting steps[edit | edit source]

  • Try again
  • Restart the game
  • Reboot your computer
  • Verify your have network connectivity
  • Check firewall and security software settings
    • Make sure ports 32168, 8192-8400 are open
  • Verify that you are able to ping the servers for your region:
    • Connect to #sar-bugs on the SAR Discord server to get the current relevant IP address.
    • Current IP address (July 13, 2019):
      • NA: 63.251.241.206
      • EU: 185.225.209.35
      • AS: 103.102.162.82

Controller not recognized[edit | edit source]

Here are some things to try if Super Animal Royale does not recognize your controller:

  • Verify you are not missing specific drivers for your controller
  • Try enabling Generic Gamepad Configuration Support in Settings -> Controller Settings -> Generic Gamepad Configuration Support

Blank Box in Steam When Installing[edit | edit source]

Cannot-install-sar-steam-eula.png

A blank looking box may pop up when attempting to install Super Animal Royale.

  • This can possibly resolved by hitting the space bar a few times in order to proceed through the hidden menus.[4]






Discord Invites[edit | edit source]

Game status showing correctly.
Invite button

Currently Discord invites are rather finicky and crash a lot. The SAR devs are currently working with Discord devs to find a fix for the issues.[5]

Firstly, the person inviting needs to have game activity enabled. To check if you have, click on your profile in discord, while the game is running, and make sure that discord shows the game. If it doesn't show the game, make sure to enable game activity under User settings> Games> "Display currently running game as status message". Discord Overlay does not need to be enabled.

Incorrect game status showing[edit | edit source]

Open steam, right click on Super Animal Royale> Properties> Local Files> Verify Integrity of Game Files. Once done, exit out of SAR, Steam and Discord. Restart discord, then start steam, and then it should show the proper status message. Running SAR/Steam/Discord in Administrator Mode may also solve the problem.

Inviting People[edit | edit source]

Click the + button on the Discord Client.

Matchmaking failed[edit | edit source]

If you get a matchmaking failed, or the lobby desyncs, reopen the lobby or restart the game/Discord and try again.



References[edit | edit source]